Isnin, 5 September 2011

TOTAL QUALITY MANAGEMENT


Explain six (6) dimensions of quality.
1.Performance
It is the primary operating characteristics, which determines-how well the product or service performs the intended function.
Example: Durability of batteries, fuel economy of cars, BHP of an engine, etc.
2.Features
These are special features (secondary) which appeal to customers.
Example: Design of seats in a car, look and color of a refrigerator, etc.
3.Durability
It is the time duration or amount of use before being replaced or repaired.

4.Reliability
Likelihood of breakdown, repair or expected time of fault-free operation.
5.Serviceability
Convenience and cost of repair and maintenance and is related to ease in resolving the customer complains.
6.Consistency and Conformance
Conformance with standard, matching with documentation, being on-time, etc. 
p/s: based on my answer in group's presentation :)

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sila-silalah tinggal link blog anda untuk dijejaki :)