Explain six (6) dimensions of quality.
•It is the primary operating characteristics, which determines-how well the product or service performs the intended function.
•Example: Durability of batteries, fuel economy of cars, BHP of an engine, etc.
•These are special features (secondary) which appeal to customers.
•Example: Design of seats in a car, look and color of a refrigerator, etc.
•It is the time duration or amount of use before being replaced or repaired.
•Likelihood of breakdown, repair or expected time of fault-free operation.
•Convenience and cost of repair and maintenance and is related to ease in resolving the customer complains.
6.Consistency and Conformance
•Conformance with standard, matching with documentation, being on-time, etc.
p/s: based on my answer in group's presentation :)